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Department for Work and Pensions
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Questions from the Department for Work and Pensions:
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1-20 of 61 results
Deliver high quality services, tackle fraud and maximise value for money for the taxpayer.
What are the range of modelling approaches and tools for forecasting resource requirements? What are the strengths and limitations of these?
Department for Work and Pensions, 2023
modelling approaches
forecasting
resource requirements
strengths
limitations
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Deliver high quality services, tackle fraud and maximise value for money for the taxpayer.
What are the best methods for measuring actual productivity and efficiency against forecasts in large complex organisations?
Department for Work and Pensions, 2023
productivity
efficiency
forecasting
measurement
large complex organisations
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Deliver high quality services, tackle fraud and maximise value for money for the taxpayer.
What will be the future level and mix of demand for different DWP services through different channels, (digital/online and video, phone, face-to-face)? Does effectiveness vary for different groups? How effective are digital/virtual services (for example labour market support, drug and alcohol interventions, parenting interventions) compared to face-to-face provision, in helping people move into work?
Department for Work and Pensions, 2023
DWP services
digital channels
face-to-face provision
effectiveness
work interventions
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Deliver high quality services, tackle fraud and maximise value for money for the taxpayer.
What are the key factors that could drive improved productivity and efficiency in the delivery of DWP services? How can DWP services be designed to effectively identify vulnerable groups and those with complex multiple needs, in order to facilitate early intervention in partnership with other organisations?
Department for Work and Pensions, 2023
DWP services
productivity
efficiency
vulnerable groups
early intervention
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Deliver high quality services, tackle fraud and maximise value for money for the taxpayer.
What scope does data analytics and AI have to tailor services to claimants’ needs? What are the benefits and risks of digital services? What is the effectiveness of digital transformation in driving efficiency and improving satisfaction?
Department for Work and Pensions, 2023
data analytics
AI
tailored services
digital services
digital transformation
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Deliver high quality services, tackle fraud and maximise value for money for the taxpayer.
How can DWP best learn from serious cases to develop responsive and robust services for those most at risk?
Department for Work and Pensions, 2023
DWP services
risk management
customer experience
service improvement
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Deliver high quality services, tackle fraud and maximise value for money for the taxpayer.
How can DWP best contribute to net zero by driving reductions in emissions through work and pensions policies, estates and operations?
Department for Work and Pensions, 2023
emissions reduction
work and pensions policies
estates
operations
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Deliver high quality services, tackle fraud and maximise value for money for the taxpayer.
What are the root causes of complaints and disputes? What issues cause customers to be most dissatisfied with DWP?
Department for Work and Pensions, 2023
customer experience
complaints
disputes
DWP
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Deliver high quality services, tackle fraud and maximise value for money for the taxpayer.
What is claimants’ experience of the welfare disputes process (Mandatory Reconsiderations and Appeals) and how does it affect them?
Department for Work and Pensions, 2023
welfare
disputes process
Mandatory Reconsiderations
Appeals
customer experience
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Deliver high quality services, tackle fraud and maximise value for money for the taxpayer.
Fraud and error is incorrect payment caused by us holding incorrect information about a claimant’s circumstances. To what extent is this caused by non-compliant behaviour on the part of the claimant, whether intentional or not? What drives non-compliant behaviour and what levers might be successful in discouraging and reducing it?
Department for Work and Pensions, 2023
fraud
error
non-compliant behavior
claimant behavior
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Deliver high quality services, tackle fraud and maximise value for money for the taxpayer.
How can DWP best manage the fraud threat posed by organised criminal gangs? What can DWP learn from other organisations operationally using big data and risk analysis via Data Science techniques to target fraud?
Department for Work and Pensions, 2023
fraud prevention
organised criminal gangs
big data
risk analysis
data science
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Deliver high quality services, tackle fraud and maximise value for money for the taxpayer.
How can DWP improve the effectiveness of claimant access to DWP information in order to prevent fraud and error in the benefit system? How can DWP ensure its communication campaigns enable good claimant understanding of respective roles and responsibilities? How can DWP design its systems and communications to encourage claimants to report their changes of circumstances in a timely and accurate way?
Department for Work and Pensions, 2023
fraud prevention
communication campaigns
systems design
claimant access
benefit system
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Deliver high quality services, tackle fraud and maximise value for money for the taxpayer.
What are the best ways to design systems and policy to minimise fraud and error, while maintaining excellent and accessible services? How can DWP maintain the right level of customer service and support, whilst keeping pace with the propensity to commit fraud and tackling new forms of fraud? What future functionality will DWP need to do this? How can the use of technological solutions including machine learning, network analysis and AI be maximised?
Department for Work and Pensions, 2023
fraud prevention
customer service
technological solutions
machine learning
AI
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Support financial resilience in later life
What factors help the self-employed to save for retirement?
Department for Work and Pensions, 2023
retirement savings
self-employed
financial resilience
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Support financial resilience in later life
What factors are associated with greater financial resilience? What are the best ways of measuring financial resilience?
Department for Work and Pensions, 2023
financial resilience
retirement savings
workplace pensions
self-employed
measurement
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Support financial resilience in later life
What are the future trends for demographics and working/saving behaviour? How do these vary across demographic groups, including ethnicity and other characteristics? What further reforms to state and private pension provision might DWP require to ensure long-term sustainable financial security for older people and pensioners?
Department for Work and Pensions, 2023
demographics
working behavior
saving behavior
ethnicity
pension provision
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Support financial resilience in later life
How does financial insecurity impact later life and retirement? Who is financially insecure over the life-course? Who should prioritise short-term income over long-term pension saving?
Department for Work and Pensions, 2023
financial insecurity
later life
retirement
life-course
short-term income
pension saving
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Support financial resilience in later life
How do employers view pension obligations within overall costs and benefits packages or legal obligations? What evidence is there of employer cost mitigation through, for example, wage suppression?
Department for Work and Pensions, 2023
pension obligations
costs and benefits packages
legal obligations
employer perspective
cost mitigation
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Support financial resilience in later life
What factors drive consumer engagement in private and workplace pensions? To what extent does engagement lead to positive outcomes or desired behavioural responses?
Department for Work and Pensions, 2023
pensions
retirement savings
consumer engagement
financial resilience
behavioural responses
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Support financial resilience in later life
Is the Defined Contribution pension market functioning effectively? Could further reform address market failures and improve outcomes? How could collective Defined Contribution schemes help to achieve better outcomes for members?
Department for Work and Pensions, 2023
pension market
market failures
reform
collective Defined Contribution schemes
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