What are the best methods for measuring actual productivity and efficiency against forecasts in large complex organisations?

Background

This encompasses priorities around:
- continuing to reduce and prevent fraud and error in benefit expenditure
to deliver value for money for the taxpayer and an appropriate balance between effective fraud prevention and good customer experience
- becoming an increasingly data driven organisation with modern, secure, sustainable, and automated systems to drive better experiences for DWP customers, staff and taxpayers
- understanding customers’ experience so DWP can target interventions when and where they have the most impact
- working smartly and flexibly to deliver services when, where and how DWP customers need them, increasing analytical capability to tailor services to customers’ individual needs and circumstances

Next steps

Send correspondence and further questions to evidence.strategyteam@dwp.gov.uk.

Source

This question was published as part of the set of ARIs in this document:

DWP Areas of Research Interest 2023 GOV UK

Related UKRI funded projects

  • Intelligent Business Productivity Accelerator - phase 1

    An AI-driven personalised productivity accelerator for every business in the UK Businesses in the UK economy are unevenly split between a small number of high productivity 'frontier firms' and a large tail of low product...

    Funded by: Innovate UK

    Lead research organisation: EXCEL WITH BUSINESS LIMITED

    Why might this be relevant?

    The project partially answers the question by providing a benchmarking and recommendation engine for businesses to identify and act on opportunities to improve productivity.

  • Investing in SME productivity growth by developing their performance management capability.

    This proof of concept project will test an innovative intervention to encourage small and medium-sized enterprises (SMEs) to boost their productivity through the adoption of performance management methods and high perfor...

    Funded by: Innovate UK

    Lead research organisation: LEEDS BECKETT UNIVERSITY

    Why might this be relevant?

    The project partially answers the question by helping SMEs develop their performance management capability and improve productivity.

  • Testing data-led targeting of low and mid productivity firms to increase awareness of performance and support

    "According to evidence from Be the Business and the Chartered Institute of Personnel and Development (CIPD), there is a clear issue in the UK of businesses overestimating their relative productivity performance. We ...

    Funded by: Innovate UK

    Lead research organisation: WEST YORKSHIRE COMBINED AUTHORITY / LEEDS CITY REGION ENTERPRISE PARTNERSHIP

    Why might this be relevant?

    The project partially answers the question by using data intelligence to target low and mid productivity firms and encourage behavior change.

Similar ARIs from other organisations

The drivers of productivity in AHT sectors and the impact of the sectors on economic growth, productivity, public health and employment Identify the key drivers/determinants of productivity within AHT sectors, including which policies can increase the economic productivity of organisations. Department for Digital, Culture, Media & Sport, 2023
See details
Public services What is the range of productivity performance across public services in the UK? What are the characteristics of highest productivity public services and what needs to happen to raise productivity in lower productivity services? How could existing measures of public sector productivity be further improved? Which countries have the highest productivity in their delivery of public services? What lessons can the UK learn from international best practice? Cabinet Office, 2019
See details