What are the best methods for measuring actual productivity and efficiency against forecasts in large complex organisations?
Background
This encompasses priorities around:
- continuing to reduce and prevent fraud and error in benefit expenditure
to deliver value for money for the taxpayer and an appropriate balance between effective fraud prevention and good customer experience
- becoming an increasingly data driven organisation with modern, secure, sustainable, and automated systems to drive better experiences for DWP customers, staff and taxpayers
- understanding customers’ experience so DWP can target interventions when and where they have the most impact
- working smartly and flexibly to deliver services when, where and how DWP customers need them, increasing analytical capability to tailor services to customers’ individual needs and circumstances
Next steps
Send correspondence and further questions to evidence.strategyteam@dwp.gov.uk.
Source
This question was published as part of the set of ARIs in this document:
Related UKRI funded projects
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Intelligent Business Productivity Accelerator - phase 1
An AI-driven personalised productivity accelerator for every business in the UK Businesses in the UK economy are unevenly split between a small number of high productivity 'frontier firms' and a large tail of low product...
Funded by: Innovate UK
Why might this be relevant?
Partially relevant as it focuses on productivity acceleration but not specifically on measuring productivity against forecasts.
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Investing in SME productivity growth by developing their performance management capability.
This proof of concept project will test an innovative intervention to encourage small and medium-sized enterprises (SMEs) to boost their productivity through the adoption of performance management methods and high perfor...
Funded by: Innovate UK
Why might this be relevant?
Partially relevant as it focuses on developing SMEs' performance management capability, which is related to measuring productivity.
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Testing data-led targeting of low and mid productivity firms to increase awareness of performance and support
"According to evidence from Be the Business and the Chartered Institute of Personnel and Development (CIPD), there is a clear issue in the UK of businesses overestimating their relative productivity performance. We ...
Funded by: Innovate UK
Why might this be relevant?
Partially relevant as it aims to increase awareness of performance in low to mid productivity firms through data-led targeting.