Department for Work and Pensions

Questions from the Department for Work and Pensions:

Enable people to get into work, improve skills, support young people and boost employment and productivity How can DWP best support people (particularly young people at greatest risk of becoming NEET [not in employment, education or training]) to transition from education into further education, training, or employment? Department for Work and Pensions, 2026

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Further areas of interest How can public design-led approaches be evaluated in terms of their impact on service quality, claimant experience, and policy outcomes? Department for Work and Pensions, 2026

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Further areas of interest What are the most effective ways to embed public design practices in service delivery without displacing existing effective approaches? Department for Work and Pensions, 2026

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Further areas of interest How can public design be used to improve service resilience and adaptability and organisational learning in the face of complex, evolving challenges? Department for Work and Pensions, 2026

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Further areas of interest What are the organisational conditions that support the successful use of design in services for disabled people and carers? Department for Work and Pensions, 2026

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Further areas of interest How can design be used to co-create more inclusive services for disabled people and carers, and what impact does this have on independence and wellbeing? Department for Work and Pensions, 2026

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Further areas of interest What design-led approaches are most effective in surfacing hidden trade-offs or unintended consequences in policy delivery for low-income families? Department for Work and Pensions, 2026

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Further areas of interest How can public design approaches help government better understand and respond to the lived experiences of families in poverty, especially in relation to service navigation and decision-making? Department for Work and Pensions, 2026

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Further areas of interest How can public design approaches help tailor employment services to local contexts and user journeys, and what impact this has on take-up and outcomes? Department for Work and Pensions, 2026

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Further areas of interest How can public design approaches improve the effectiveness of employment support services, particularly for groups with complex needs or low trust in government? Department for Work and Pensions, 2026

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Further areas of interest How is climate change affecting vulnerable groups in the UK? What is DWP’s role in supporting these groups? Department for Work and Pensions, 2026

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Further areas of interest How can DWP best develop measures to assess the direct and indirect impact of policymaking on the environment, and on groups that are disproportionately affected by climate change? Department for Work and Pensions, 2026

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Further areas of interest How can DWP policies be used to reduce negative environmental impacts and support environmental enhancement? Department for Work and Pensions, 2026

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Further areas of interest How do we protect the integrity of our research and have confidence in the outputs with the growth of digital technologies and the desire to create disinformation? Department for Work and Pensions, 2026

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Further areas of interest How can we adapt research methodologies to robustly measure the impact of technology, such as AI, given its fast-moving nature? Department for Work and Pensions, 2026

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Further areas of interest How can we embed the use of participatory and co-design methods in both policy and service design in ways that are quality assured and enhance outcomes? Department for Work and Pensions, 2026

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Further areas of interest How can we utilise digital technologies to better engage citizens in research and to extend and improve the communication of our research findings? Department for Work and Pensions, 2026

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Further areas of interest What future analytics solution(s) would enable DWP to harness the large quantities of agent and customer data created by the administrative systems for analysis? For example, operational digital twins? Department for Work and Pensions, 2026

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Deliver high quality, efficient services, ensuring that people are treated with dignity and respect How can we remove the barriers for both our customers and staff to trust our use of AI and data automation? Department for Work and Pensions, 2026

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Deliver high quality, efficient services, ensuring that people are treated with dignity and respect Because of our statutory responsibilities as a government department, we need reliable data for use in automation or AI. How can we achieve this level of reliability or effectively work around it? Department for Work and Pensions, 2026

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