Questions from the Department for Work and Pensions:
Deliver high quality, efficient services, ensuring that people are treated with dignity and respect
What are the most important barriers Mayoral Strategic Authorities and Accountable Bodies face in capability building, which mitigations are most effective, and which require DWP or cross government support?
Department for Work and Pensions, 2026
Deliver high quality, efficient services, ensuring that people are treated with dignity and respect
For functional assessments, which channel (face to face, video, telephony) yields the best balance of customer understanding, perceived fairness, and assessment accuracy – according to customer segment and need?
Department for Work and Pensions, 2026
Deliver high quality, efficient services, ensuring that people are treated with dignity and respect
How can DWP reduce its environmental impact by making sustainability business-as-usual, including in the decisions and behaviours of colleagues and in the way the department delivers services to its customers?
Department for Work and Pensions, 2026
Deliver high quality, efficient services, ensuring that people are treated with dignity and respect
As DWP continues to grow its digital interactions with claimants and citizens, what are the skills and attributes that customer-facing staff need to deliver in-person support to claimants less able to digitally self-serve?
Department for Work and Pensions, 2026
Deliver high quality, efficient services, ensuring that people are treated with dignity and respect
How can AI-based technologies - e.g. machine learning, predictive analytics, etc. - be applied robustly and ethically to develop claimant personas or segments, to help DWP design services that are more tailored, efficient, and equitable?
Department for Work and Pensions, 2026
Deliver high quality, efficient services, ensuring that people are treated with dignity and respect
How can DWP effectively expand its delivery network to deliver on its localism agenda, and engage with customers through local communities to achieve better outcomes?
Department for Work and Pensions, 2026
Deliver high quality, efficient services, ensuring that people are treated with dignity and respect
What will be the future level and mix of demand for different DWP services through different channels, (digital/online and video, phone, face-to-face), and what level of support will customers need for engaging with DWP online?
Department for Work and Pensions, 2026