How can DWP reduce its environmental impact by making sustainability business-as-usual, including in the decisions and behaviours of colleagues and in the way the department delivers services to its customers?
Background
DWP delivers services to millions of people and needs evidence on how to improve quality, efficiency, accessibility and trust while treating people with dignity and respect. This group of questions covers service design, customer understanding of DWP’s services, communications and processes, fraud and error, digital transformation, artificial intelligence, automation, staff capability, complaints, serious cases, local delivery, sustainability and experiences across DWP’s digital, telephone, video, written and face-to-face channels for interacting with our customers. DWP is interested in research that can identify what improves outcomes for different groups, including people who need additional support to access or use services. Evidence is also needed on how data, technology and automation can be used robustly and ethically to improve services and outcomes, how our staff can be supported to work effectively with new tools, and how services can learn from experience and adapt to changing demand. External research can help DWP understand what works in comparable public services, other sectors and other countries.
Next steps
Send correspondence and further questions to [email protected]
Research fields
Related UKRI funded projects
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Environment Management Software
Eco-shaper is an exciting and ambitious project that aims to deliver an Environmental Management System making a real impact on the UK Government Clean Growth Strategy and 6th Carbon budget. Currently, sustainability re...
Funded by: Innovate UK
Lead research organisation: ECO-SHAPER LTD
Why might this be relevant?
The project aims to deliver an Environmental Management System to reduce environmental impact and promote sustainability.
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This project will create a user-tested and fully functional automated sustainability solutions platform for SMEs, reducing emissions by 150,000 tCO2e annually.
Ecofye is a rapidly growing UK-based company, specialising in accelerating climate action and using autonomous technology to provide impactful sustainability solutions to SMEs. Founded by Daniela Arroyo-Olson, Daniel Kei...
Funded by: Innovate UK
Lead research organisation: ECOFYE LTD
Why might this be relevant?
The project focuses on creating automated sustainability solutions for SMEs, which could partially address the question.
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Spherics MVP Development
COVID-19 has changed businesses in many ways. Lord Stern suggests that we must "build back a better world". We agree. Spherics Technology was created to assist SMEs in the UK to respond to the climate crisis. D...
Funded by: Innovate UK
Lead research organisation: SPHERICS TECHNOLOGY LTD
Why might this be relevant?
The project aims to assist SMEs in tracking their environmental impact and promoting positive change through gamification of decarbonisation.