How can public design approaches help tailor employment services to local contexts and user journeys, and what impact this has on take-up and outcomes?
Background
Some DWP research interests cut across strategic objectives or focus on the methods used to generate, use and communicate evidence. This group is not a separate strategic objective; it brings together cross-cutting and methodological questions that can improve the quality, robustness, inclusiveness and usefulness of DWP evidence. DWP is interested in research on future analytical tools, administrative data, digital research engagement, participatory and co-design methods, evaluation of fast-moving technologies such as artificial intelligence, research integrity, disinformation and environmental impacts. These questions matter because methods, data and design choices affect how well DWP understands people’s experiences, anticipates change, and tests interventions. External research can add value by bringing methodological innovation, independent challenge, comparative evidence and practical insight into how new approaches can be applied responsibly in complex public-service environments.
Next steps
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The project specifically addresses economic inactivity and employment challenges in Northern Ireland, aligning with the question's focus on tailoring employment services to local contexts and user journeys.
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Why might this be relevant?
The project focuses on getting marginalized people back to work post-COVID, which partially aligns with the question's theme of tailoring employment services to local contexts and user journeys.