Question group

Deliver high quality services, tackle fraud and maximise value for money for the taxpayer.

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Deliver high quality services, tackle fraud and maximise value for money for the taxpayer. What are the range of modelling approaches and tools for forecasting resource requirements? What are the strengths and limitations of these? Department for Work and Pensions, 2023
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Deliver high quality services, tackle fraud and maximise value for money for the taxpayer. What are the best methods for measuring actual productivity and efficiency against forecasts in large complex organisations? Department for Work and Pensions, 2023
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Deliver high quality services, tackle fraud and maximise value for money for the taxpayer. What will be the future level and mix of demand for different DWP services through different channels, (digital/online and video, phone, face-to-face)? Does effectiveness vary for different groups? How effective are digital/virtual services (for example labour market support, drug and alcohol interventions, parenting interventions) compared to face-to-face provision, in helping people move into work? Department for Work and Pensions, 2023
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Deliver high quality services, tackle fraud and maximise value for money for the taxpayer. What are the key factors that could drive improved productivity and efficiency in the delivery of DWP services? How can DWP services be designed to effectively identify vulnerable groups and those with complex multiple needs, in order to facilitate early intervention in partnership with other organisations? Department for Work and Pensions, 2023
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Deliver high quality services, tackle fraud and maximise value for money for the taxpayer. What scope does data analytics and AI have to tailor services to claimants’ needs? What are the benefits and risks of digital services? What is the effectiveness of digital transformation in driving efficiency and improving satisfaction? Department for Work and Pensions, 2023
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Deliver high quality services, tackle fraud and maximise value for money for the taxpayer. How can DWP best learn from serious cases to develop responsive and robust services for those most at risk? Department for Work and Pensions, 2023
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Deliver high quality services, tackle fraud and maximise value for money for the taxpayer. How can DWP best contribute to net zero by driving reductions in emissions through work and pensions policies, estates and operations? Department for Work and Pensions, 2023
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Deliver high quality services, tackle fraud and maximise value for money for the taxpayer. What are the root causes of complaints and disputes? What issues cause customers to be most dissatisfied with DWP? Department for Work and Pensions, 2023
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Deliver high quality services, tackle fraud and maximise value for money for the taxpayer. What is claimants’ experience of the welfare disputes process (Mandatory Reconsiderations and Appeals) and how does it affect them? Department for Work and Pensions, 2023
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Deliver high quality services, tackle fraud and maximise value for money for the taxpayer. Fraud and error is incorrect payment caused by us holding incorrect information about a claimant’s circumstances. To what extent is this caused by non-compliant behaviour on the part of the claimant, whether intentional or not? What drives non-compliant behaviour and what levers might be successful in discouraging and reducing it? Department for Work and Pensions, 2023
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Deliver high quality services, tackle fraud and maximise value for money for the taxpayer. How can DWP best manage the fraud threat posed by organised criminal gangs? What can DWP learn from other organisations operationally using big data and risk analysis via Data Science techniques to target fraud? Department for Work and Pensions, 2023
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Deliver high quality services, tackle fraud and maximise value for money for the taxpayer. How can DWP improve the effectiveness of claimant access to DWP information in order to prevent fraud and error in the benefit system? How can DWP ensure its communication campaigns enable good claimant understanding of respective roles and responsibilities? How can DWP design its systems and communications to encourage claimants to report their changes of circumstances in a timely and accurate way? Department for Work and Pensions, 2023
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Deliver high quality services, tackle fraud and maximise value for money for the taxpayer. What are the best ways to design systems and policy to minimise fraud and error, while maintaining excellent and accessible services? How can DWP maintain the right level of customer service and support, whilst keeping pace with the propensity to commit fraud and tackling new forms of fraud? What future functionality will DWP need to do this? How can the use of technological solutions including machine learning, network analysis and AI be maximised? Department for Work and Pensions, 2023
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