This encompasses priorities around:
- continuing to reduce and prevent fraud and error in benefit expenditure
to deliver value for money for the taxpayer and an appropriate balance between effective fraud prevention and good customer experience
- becoming an increasingly data driven organisation with modern, secure, sustainable, and automated systems to drive better experiences for DWP customers, staff and taxpayers
- understanding customers’ experience so DWP can target interventions when and where they have the most impact
- working smartly and flexibly to deliver services when, where and how DWP customers need them, increasing analytical capability to tailor services to customers’ individual needs and circumstances
Send correspondence and further questions to evidence.strategyteam@dwp.gov.uk.
This question was published as part of the set of ARIs in this document:
Health systems around the world are lagging behind the needs of their patients. Larger, older populations with increasing numbers of long-term conditions are increasing demand on health services. Until recently, services...
Funded by: MRC
Lead research organisation: University of Manchester
The project partially answers the question by examining the relative effects of NHS/Local Authority public spending on prevention and priority outcomes, but does not address the design of DWP services to identify vulnerable groups and facilitate early intervention.
"NQM Care Analytics applies Artificial Intelligence and Statistical techniques to the problem of social care delivery. The compound impacts of an ageing population and diminishing resources for local authorities me...
Funded by: Innovate UK
Lead research organisation: NQMCARE
The project partially answers the question by providing performance analysis and impact analysis to better manage service provision in social care, but does not address the design of DWP services to identify vulnerable groups and facilitate early intervention.
NHS England produced a publication in its 65th anniversary year (2013) entitled 'The NHS Belongs to the People: A Call to Action'. It articulates the aspiration to deliver the very highest standards of patient care again...
Funded by: EPSRC
Lead research organisation: University of Cambridge
The project partially answers the question by proposing a new methodology for clinical diagnostics and treatment process in healthcare, but does not specifically address the design of DWP services to identify vulnerable groups and facilitate early intervention.