This encompasses priorities around:
- continuing to reduce and prevent fraud and error in benefit expenditure
to deliver value for money for the taxpayer and an appropriate balance between effective fraud prevention and good customer experience
- becoming an increasingly data driven organisation with modern, secure, sustainable, and automated systems to drive better experiences for DWP customers, staff and taxpayers
- understanding customers’ experience so DWP can target interventions when and where they have the most impact
- working smartly and flexibly to deliver services when, where and how DWP customers need them, increasing analytical capability to tailor services to customers’ individual needs and circumstances
Send correspondence and further questions to firstname.lastname@example.org.
This question was published as part of the set of ARIs in this document:
Health systems around the world are lagging behind the needs of their patients. Larger, older populations with increasing numbers of long-term conditions are increasing demand on health services. Until recently, services...
Funded by: MRC
Lead research organisation: University of Manchester
The project focuses on health policy and prevention, which could indirectly improve DWP services by reducing demand, but it does not directly address the key factors for improving DWP services or identifying vulnerable groups.
"NQM Care Analytics applies Artificial Intelligence and Statistical techniques to the problem of social care delivery. The compound impacts of an ageing population and diminishing resources for local authorities me...
Funded by: Innovate UK
Lead research organisation: NQMCare
The project uses AI and statistical techniques to improve social care delivery, which could potentially be applied to DWP services, but it does not directly address the question's focus on productivity, efficiency, and early intervention.
NHS England produced a publication in its 65th anniversary year (2013) entitled 'The NHS Belongs to the People: A Call to Action'. It articulates the aspiration to deliver the very highest standards of patient care again...
Funded by: EPSRC
Lead research organisation: University of Cambridge
The project aims to improve patient care and reduce costs in the NHS, which could potentially be applied to DWP services, but it does not directly address the question's focus on identifying vulnerable groups and facilitating early intervention.