What are the key factors that could drive improved productivity and efficiency in the delivery of DWP services? How can DWP services be designed to effectively identify vulnerable groups and those with complex multiple needs, in order to facilitate early intervention in partnership with other organisations?
Background
This encompasses priorities around:
- continuing to reduce and prevent fraud and error in benefit expenditure
to deliver value for money for the taxpayer and an appropriate balance between effective fraud prevention and good customer experience
- becoming an increasingly data driven organisation with modern, secure, sustainable, and automated systems to drive better experiences for DWP customers, staff and taxpayers
- understanding customers’ experience so DWP can target interventions when and where they have the most impact
- working smartly and flexibly to deliver services when, where and how DWP customers need them, increasing analytical capability to tailor services to customers’ individual needs and circumstances
Next steps
Send correspondence and further questions to evidence.strategyteam@dwp.gov.uk.
Source
This question was published as part of the set of ARIs in this document:
Topics
Related UKRI funded projects
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Health economic skills for advancing health policy: capturing effects of prevention and intervention beyond traditional health services
Health systems around the world are lagging behind the needs of their patients. Larger, older populations with increasing numbers of long-term conditions are increasing demand on health services. Until recently, services...
Funded by: MRC
Why might this be relevant?
The project partially answers the question by examining the relative effects of NHS/Local Authority public spending on prevention and priority outcomes, but does not address the design of DWP services to identify vulnerable groups and facilitate early intervention.
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NQM Care Analytics
"NQM Care Analytics applies Artificial Intelligence and Statistical techniques to the problem of social care delivery. The compound impacts of an ageing population and diminishing resources for local authorities me...
Funded by: Innovate UK
Why might this be relevant?
Partially addresses the question by focusing on data-driven analysis for social care delivery.
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Fast ASsessment and Treatment in Healthcare (FAST Healthcare)
NHS England produced a publication in its 65th anniversary year (2013) entitled 'The NHS Belongs to the People: A Call to Action'. It articulates the aspiration to deliver the very highest standards of patient care again...
Funded by: EPSRC
Why might this be relevant?
The project partially answers the question by proposing a new methodology for clinical diagnostics and treatment process in healthcare, but does not specifically address the design of DWP services to identify vulnerable groups and facilitate early intervention.