This encompasses priorities around:
- continuing to reduce and prevent fraud and error in benefit expenditure
to deliver value for money for the taxpayer and an appropriate balance between effective fraud prevention and good customer experience
- becoming an increasingly data driven organisation with modern, secure, sustainable, and automated systems to drive better experiences for DWP customers, staff and taxpayers
- understanding customers’ experience so DWP can target interventions when and where they have the most impact
- working smartly and flexibly to deliver services when, where and how DWP customers need them, increasing analytical capability to tailor services to customers’ individual needs and circumstances
Send correspondence and further questions to evidence.strategyteam@dwp.gov.uk.
This question was published as part of the set of ARIs in this document:
Software to support ‘Back-office Workforce Optimisation’ is a new market. Current solutions provide very limited forecasting, planning and scheduling capabilities. Furthermore, they do not enable an organisation to antic...
Funded by: Innovate UK
Lead research organisation: Eg Solutions Plc
The project focuses on developing a new generation of forecasting, planning and scheduling analysis tools, which aligns with the question's focus on modelling approaches and tools for forecasting resource requirements.
Aim and ScopeHealth and Social Care systems are undergoing major changes worldwide, due in part to changes in demography and in part to increased competition between parts of the system whether they are hospitals, primar...
Funded by: EPSRC
Lead research organisation: University of Westminster
The project is a conference on quantitative modelling in health care management, which partially addresses the question as it discusses modelling techniques in a specific sector (health care).