How can DWP best manage the fraud threat posed by organised criminal gangs? What can DWP learn from other organisations operationally using big data and risk analysis via Data Science techniques to target fraud?

Background

This encompasses priorities around:
- continuing to reduce and prevent fraud and error in benefit expenditure
to deliver value for money for the taxpayer and an appropriate balance between effective fraud prevention and good customer experience
- becoming an increasingly data driven organisation with modern, secure, sustainable, and automated systems to drive better experiences for DWP customers, staff and taxpayers
- understanding customers’ experience so DWP can target interventions when and where they have the most impact
- working smartly and flexibly to deliver services when, where and how DWP customers need them, increasing analytical capability to tailor services to customers’ individual needs and circumstances

Next steps

Send correspondence and further questions to evidence.strategyteam@dwp.gov.uk.

Source

This question was published as part of the set of ARIs in this document:

DWP Areas of Research Interest 2023 GOV UK

Related UKRI funded projects

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