How can DWP best learn from serious cases to develop responsive and robust services for those most at risk?
Background
This encompasses priorities around:
- continuing to reduce and prevent fraud and error in benefit expenditure
to deliver value for money for the taxpayer and an appropriate balance between effective fraud prevention and good customer experience
- becoming an increasingly data driven organisation with modern, secure, sustainable, and automated systems to drive better experiences for DWP customers, staff and taxpayers
- understanding customers’ experience so DWP can target interventions when and where they have the most impact
- working smartly and flexibly to deliver services when, where and how DWP customers need them, increasing analytical capability to tailor services to customers’ individual needs and circumstances
Next steps
Send correspondence and further questions to evidence.strategyteam@dwp.gov.uk.
Source
This question was published as part of the set of ARIs in this document:
Related UKRI funded projects
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Health economic skills for advancing health policy: capturing effects of prevention and intervention beyond traditional health services
Health systems around the world are lagging behind the needs of their patients. Larger, older populations with increasing numbers of long-term conditions are increasing demand on health services. Until recently, services...
Funded by: MRC
Why might this be relevant?
The project partially answers the question by examining the effects of prevention and intervention on specific outcomes, but does not directly address learning from serious cases to develop responsive and robust services.