This encompasses priorities around:
- continuing to reduce and prevent fraud and error in benefit expenditure
to deliver value for money for the taxpayer and an appropriate balance between effective fraud prevention and good customer experience
- becoming an increasingly data driven organisation with modern, secure, sustainable, and automated systems to drive better experiences for DWP customers, staff and taxpayers
- understanding customers’ experience so DWP can target interventions when and where they have the most impact
- working smartly and flexibly to deliver services when, where and how DWP customers need them, increasing analytical capability to tailor services to customers’ individual needs and circumstances
Send correspondence and further questions to firstname.lastname@example.org.
This question was published as part of the set of ARIs in this document:
The benefits system is crucial to supporting people during, and after, the COVID-19 crisis but is under extraordinary pressure from an unprecedented wave of new Universal Credit (UC) applications. The benefits system the...
Funded by: ESRC
Lead research organisation: University of Salford
The project investigates the effectiveness of digitalized benefits system and its impact on claimants, which partially addresses the question about the effectiveness of digital/virtual services.
**Public description** OUTT is a new app for candidates and employers to provide a fast solution to the UK social care staffing crisis. The Covid-19 pandemic has placed an increase demand on social care staffing, which...
Funded by: Innovate UK
Lead research organisation: OUTT Limited
The project focuses on creating a job app for social care candidates and employers, which does not directly address the question about the effectiveness of digital/virtual services in helping people move into work.
The social care sector has been especially hard-hit by the recent Covid-19 pandemic with nearly four in ten care homes reporting outbreaks. This has exacerbated the issue of temporary staffing in the social care sector w...
Funded by: Innovate UK
Lead research organisation: Digital Staff Solutions Ltd
The project aims to develop a tool to support the social care sector in filling their rota gaps effectively, which does not directly address the question about the effectiveness of digital/virtual services in helping people move into work.