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Transform our services and work with the devolved administrations to deliver an effective welfare system for citizens when they need it while reducing costs, and achieving value for money for taxpayers

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Transform our services and work with the devolved administrations to deliver an effective welfare system for citizens when they need it while reducing costs, and achieving value for money for taxpayers How important is place for the effectiveness of policy and delivery, that is how far do we need to adapt policy and delivery to account for the geographical variation in the social and economic context? What impact has devolving services to Scotland had on outcomes? Department for Work and Pensions, 2019
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Transform our services and work with the devolved administrations to deliver an effective welfare system for citizens when they need it while reducing costs, and achieving value for money for taxpayers How can government maximise public service quality by delivering across the public, private and third sectors? Department for Work and Pensions, 2019
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Transform our services and work with the devolved administrations to deliver an effective welfare system for citizens when they need it while reducing costs, and achieving value for money for taxpayers How can advances in cryptography, distributed ledgers, personal data lockers and identity authentication be used to increase the resilience and efficacy of government services? Department for Work and Pensions, 2019
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Transform our services and work with the devolved administrations to deliver an effective welfare system for citizens when they need it while reducing costs, and achieving value for money for taxpayers How effective are claimant communications and campaigns at improving awareness and understanding of benefit rules and promoting take-up and compliance and how can we improve their effectiveness? To what extent is the current regime of penalties for benefit fraud (and error) an effective deterrent and how can we make it more effective? Department for Work and Pensions, 2019
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Transform our services and work with the devolved administrations to deliver an effective welfare system for citizens when they need it while reducing costs, and achieving value for money for taxpayers What are the best ways to design systems and policy to minimise fraud and error? How can we use new technologies, such as artificial intelligence/machine learning, network analysis and distributed ledgers, in this area? Department for Work and Pensions, 2019
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Transform our services and work with the devolved administrations to deliver an effective welfare system for citizens when they need it while reducing costs, and achieving value for money for taxpayers How can we improve the effectiveness and efficiency of DWP and customer service and labour market support through, for example, predictive modelling, automation, including use of automated bots, digitalisation, big real time data and machine learning? What scope is there to use data to intervene early and prevent rather than cure problems? Department for Work and Pensions, 2019
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Transform our services and work with the devolved administrations to deliver an effective welfare system for citizens when they need it while reducing costs, and achieving value for money for taxpayers What will be the future level and mix of demand for different DWP services through different channels? What do these trends imply for the resources in terms of what we need to deliver more digitalised and data-driven services effectively and efficiently, including the number and skills of operational staff? Department for Work and Pensions, 2019
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Transform our services and work with the devolved administrations to deliver an effective welfare system for citizens when they need it while reducing costs, and achieving value for money for taxpayers How many of DWP processes can we re-engineer, and to what extent, so that they are automated and/or digitalised? What are the potential benefits and risks associated with increasing digital take-up, self-service and automation? Which customers can DWP effectively serve digitally, and how can we best support them? How is this changing over time? Department for Work and Pensions, 2019
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Transform our services and work with the devolved administrations to deliver an effective welfare system for citizens when they need it while reducing costs, and achieving value for money for taxpayers What are the underlying causes and trends in the number of claimants with complex claims and/or multiple needs, who require more intensive support? How do we design our services to identify vulnerable groups and those with multiple problems early, and address their needs effectively, in partnership with other organisations? Department for Work and Pensions, 2019
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Transform our services and work with the devolved administrations to deliver an effective welfare system for citizens when they need it while reducing costs, and achieving value for money for taxpayers To what extent can we better segment claimant services to reflect both different needs and capabilities, and to improve efficiency, effectiveness and customer service through more personalised support and preventative measures? Department for Work and Pensions, 2019
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