We want to better understand what our wide range of different claimants need and expect, and how and why this is changing, for example, in light of the continued rapid development and use of technology, artificial intelligence and digitalisation.
We want to learn how we can improve how to measure and manage operational performance and productivity across the different parts of the business and identify and exploit opportunities to make delivery more effective, efficient and economical to reduce costs and ensure value for money for the taxpayer. We also want to better understand how to minimise the opportunity for fraud and error to enter our systems, and how to improve the speed and accuracy with which we detect it if or when it does.
Send correspondence and further questions to evidence.strategyteam@dwp.gov.uk.
This question was published as part of the set of ARIs in this document:
RightIndem is a globally-leading InsurTech company. We are experiencing urgent demand for sophisticated technologies to automate high-volume, low-value claims towards straight-through-processing (STP), and to support man...
Funded by: Innovate UK
Lead research organisation: RIGHTINDEM LIMITED
The project focuses on using AI to improve claims handling processes, which directly addresses the need to better segment claimant services and improve efficiency and effectiveness.
Insurance claim-processing is reliant on the manual review of each and every claim, at high operational costs to insurers. As a result significant friction exists in the claims processing pathway, and it is extremely dif...
Funded by: Innovate UK
Lead research organisation: KENNEDYS LAW LLP
The project addresses the need for automation in claims processing to improve efficiency and customer service, aligning with the question's focus on personalized support and preventative measures.