We want to better understand what our wide range of different claimants need and expect, and how and why this is changing, for example, in light of the continued rapid development and use of technology, artificial intelligence and digitalisation.
We want to learn how we can improve how to measure and manage operational performance and productivity across the different parts of the business and identify and exploit opportunities to make delivery more effective, efficient and economical to reduce costs and ensure value for money for the taxpayer. We also want to better understand how to minimise the opportunity for fraud and error to enter our systems, and how to improve the speed and accuracy with which we detect it if or when it does.
Send correspondence and further questions to evidence.strategyteam@dwp.gov.uk.
This question was published as part of the set of ARIs in this document:
Northern Ireland (NI) is one of the most disadvantaged parts of the UK, with high levels of disability and joblessness, but it is the most dependent on state benefits. In 2014 one-in-ten of the working-age population was...
Funded by: ESRC
Lead research organisation: Queen's University Belfast
The project aims to generate health and social-related information on disability claimants and non-disability claimants, which would help in understanding the underlying causes and trends in the number of claimants with complex claims and/or multiple needs and designing services to address their needs effectively.