We want to better understand what our wide range of different claimants need and expect, and how and why this is changing, for example, in light of the continued rapid development and use of technology, artificial intelligence and digitalisation.
We want to learn how we can improve how to measure and manage operational performance and productivity across the different parts of the business and identify and exploit opportunities to make delivery more effective, efficient and economical to reduce costs and ensure value for money for the taxpayer. We also want to better understand how to minimise the opportunity for fraud and error to enter our systems, and how to improve the speed and accuracy with which we detect it if or when it does.
Send correspondence and further questions to evidence.strategyteam@dwp.gov.uk.
This question was published as part of the set of ARIs in this document:
The knowledge exchange will facilitate the development of a network of policy makers and practitioners who will work with social science researchers to analyse and respond to the challenges of performance assessment in p...
Funded by: ESRC
Lead research organisation: CARDIFF UNIVERSITY
The project focuses on performance assessment in public services and aims to improve delivery effectiveness and efficiency, which aligns with the question of maximizing public service quality.
The key objective of this project is to create a solution to several intractable problems facing all public sector bodies – how to reduce operating costs, as required by current austerity programmes (and every tax payer)...
Funded by: Innovate UK
Lead research organisation: FIREFLY ONLINE LIMITED
The project addresses reducing operating costs and improving service levels in the public sector, which partially aligns with the question of maximizing public service quality.
The Centre addresses research questions covering the provision of public services - education, healthcare and welfare provision, and public policy more broadly. It takes an interdisciplinary approach and its focus is str...
Funded by: ESRC
Lead research organisation: University of Bristol
The project focuses on research questions related to public services provision and policy design, but does not directly address the question of maximizing public service quality.