We want to better understand what our wide range of different claimants need and expect, and how and why this is changing, for example, in light of the continued rapid development and use of technology, artificial intelligence and digitalisation.
We want to learn how we can improve how to measure and manage operational performance and productivity across the different parts of the business and identify and exploit opportunities to make delivery more effective, efficient and economical to reduce costs and ensure value for money for the taxpayer. We also want to better understand how to minimise the opportunity for fraud and error to enter our systems, and how to improve the speed and accuracy with which we detect it if or when it does.
Send correspondence and further questions to evidence.strategyteam@dwp.gov.uk.
This question was published as part of the set of ARIs in this document:
"ADAPT - The Adoption of Digital Automation Practices & Technology - Proof of Concept project will pilot a new way of encouraging small and medium sized businesses to adopt existing technologies and business pra...
Funded by: Innovate UK
Lead research organisation: THE SKILLS & GROWTH COMPANY LIMITED
The project focuses on the adoption of digital automation practices and technology, which directly addresses the question about re-engineering DWP processes to be automated and/or digitalised.
To automate a standard industry process that is currently manual. It represents a disruptive sector change delivering lower cost higher value management information for customers....
Funded by: Innovate UK
Lead research organisation: UNIVERSITY OF BRISTOL
To improve the digitalisation of the business, in terms of design and production, implementing new processes and technologies to enhance productivity and implement net zero initiatives....
Funded by: Innovate UK
Lead research organisation: THE UNIVERSITY OF HUDDERSFIELD
The project is relevant as it focuses on improving digitalisation and implementing new processes, but it does not address all aspects of the question such as potential benefits and risks, customer service, and changes over time.