How can front-line public services adapt to the challenges and opportunities presented by automation? What are the benefits and risks of adopting new technologies to deliver services?
Background
The most difficult challenges faced by our public services are complex and cross-cutting. Increasing efficiency alone will not be enough to tackle these challenges, nor for public services to keep pace with the continuing pressures they face to do more with less. To that end, our areas of research interest focus on better understanding the challenges and opportunities in the delivery of public services in the future, including the demand for the public services, making more effective use of data, reducing ethnic disparities and being more diverse and inclusive, and the level of productivity in the public sector.
Next steps
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Source
This question was published as part of the set of ARIs in this document:
Related UKRI funded projects
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Al-driven platform care: Promoting equal and inclusive job quality in long-term care (CareQuAI)
CareQuAI will open “the black box” of AI-driven platform care services, through cross-national comparison, organisational case studies, stakeholder involvement and the participation of care workers in the development of ...
Funded by: ESRC
Lead research organisation: University of Sheffield
Why might this be relevant?
The project specifically addresses the challenges and opportunities of AI-driven platform care in the delivery of public services, focusing on job quality, workforce shortages, and the use of AI technologies.
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Building Nexus
amelio is a UK-based care coordination SME led by a core project team of Jack Atherton (R&D Project Lead and co-founder), Matthew Deacon-Smith (co-founder) and Roger de la Fuente (CTO). In the UK's health and social...
Funded by: Innovate UK
Lead research organisation: AMELIO TECH LTD
Why might this be relevant?
The project addresses how front-line public services can adapt to challenges and opportunities presented by automation and the benefits and risks of adopting new technologies to deliver services.