How can front-line public services adapt to the challenges and opportunities presented by automation? What are the benefits and risks of adopting new technologies to deliver services?


The most difficult challenges faced by our public services are complex and cross-cutting. Increasing efficiency alone will not be enough to tackle these challenges, nor for public services to keep pace with the continuing pressures they face to do more with less. To that end, our areas of research interest focus on better understanding the challenges and opportunities in the delivery of public services in the future, including the demand for the public services, making more effective use of data, reducing ethnic disparities and being more diverse and inclusive, and the level of productivity in the public sector.

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This question was published as part of the set of ARIs in this document:

CO AR Is 2019 20190429

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