Question group

Modern and efficient court system- Cross-jurisdiction areas of interest

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1 -16 of 16 results
Modern and efficient court system- Cross-jurisdiction areas of interest What do we know about users’ expectations of the courts system? What additional information would prospective users find helpful to improve confidence in the justice system? Ministry of Justice, 2025
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Modern and efficient court system- Cross-jurisdiction areas of interest How does contact with the court system impact upon confidence in the justice system? Ministry of Justice, 2025
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Modern and efficient court system- Cross-jurisdiction areas of interest To what extent do court users understand the decisions they receive? Ministry of Justice, 2025
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Modern and efficient court system- Cross-jurisdiction areas of interest How can we measure user engagement with civil, family and tribunal cases, and what are the drivers? How can we facilitate and increase user engagement? What is the impact of user engagement? Ministry of Justice, 2025
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Modern and efficient court system- Cross-jurisdiction areas of interest What types of support do different groups of court users need to access and participate in the court process? How does the type of support needed vary by type of case or offence? Ministry of Justice, 2025
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Modern and efficient court system- Cross-jurisdiction areas of interest Are there differences for those using a paper journey rather than a digital journey, for example in justice and administrative outcomes, case duration, case type and complexity? Do paper users differ from digital users in terms of protected characteristics or digital capability? Why do users choose to use paper over digital channels? Ministry of Justice, 2025
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Modern and efficient court system- Cross-jurisdiction areas of interest What role, if any, could digital, automation, data analytics and machine learning solutions have in supporting court decision-making and wider operation of the courts? Ministry of Justice, 2025
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Modern and efficient court system- Cross-jurisdiction areas of interest What are people’s experiences of open justice, for example, remote observation of hearings, accessing sentencing remarks online, and publicly available documents? How does this impact access to justice and confidence in the justice system? Ministry of Justice, 2025
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Modern and efficient court system- Cross-jurisdiction areas of interest How have court and tribunal modernisation reforms such as digitisation, new support services and remote hearings, affected access to justice and administrative outcomes? Are there differences in justice outcomes in relation to online compared to face-to-face processes? Ministry of Justice, 2025
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Modern and efficient court system- Cross-jurisdiction areas of interest How does procedural justice and (subjective) fairness vary by jurisdiction, and protected characteristics? What is effective in improving user perceptions of procedural justice and fairness? Ministry of Justice, 2025
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Modern and efficient court system- Cross-jurisdiction areas of interest How can we measure the quality of case outcomes across different jurisdictions, types of cases, and for the individuals and organisations involved? Ministry of Justice, 2025
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Modern and efficient court system- Cross-jurisdiction areas of interest How should case complexity be defined and measured? What impact does case complexity have on justice outcomes, and how might management of complex cases be improved? Ministry of Justice, 2025
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Modern and efficient court system- Cross-jurisdiction areas of interest How can we better understand complex user journeys through the court system, including particular barriers and ‘pain points’? Ministry of Justice, 2025
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Modern and efficient court system- Cross-jurisdiction areas of interest How can we better understand flows into the courts system and improve forecasts of case volumes? Ministry of Justice, 2025
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Modern and efficient court system- Cross-jurisdiction areas of interest What are the needs and experiences of different groups of vulnerable users within the court system? Ministry of Justice, 2025
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Modern and efficient court system- Cross-jurisdiction areas of interest What factors drive disparities in outcomes at different stages of the court journey? How does intersectionality impact upon this? Ministry of Justice, 2025
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