Questions from the HMRC:
Modernisation and Reform- Channel use - Channel shift
What are the best ways to design a customer contact strategy for maximum uptake of digital channels, while still maintaining excellent and accessible services, supporting vulnerable customers and customers who need additional help through an appropriately paced transition?
HMRC, 2024
Closing the Tax Gap - Compliance approach - What works internationally
What novel/innovative approaches do other tax authorities use to prevention and redress non-compliance in areas such as small business and research & development, and what can be learned from them of relevance to the UK context?
HMRC, 2024
Closing the Tax Gap - Compliance approach - Understanding public perceptions of fraud
What is the public perception of tax fraud in respect of; the scale and severity of fraud, the most common customer groups participating in fraud, the likelihood of detection and the consequences of committing fraud (segmented by behaviour, customer group and tax type)?
HMRC, 2024