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Improving customer service - Customer experience - Support tools
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Improving customer service - Customer experience - Support tools
How will the needs of customers who need extra help evolve over time as we modernise the way we interact with customers, and how can we use future technology to better support these customers?
HMRC, 2024
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Improving customer service - Customer experience - Support tools
How can HMRC provide better support through our digital services to reassure customers when meeting their tax obligations?
HMRC, 2024
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Improving customer service - Customer experience - Support tools
How does HMRC compare to best practice and what current and future technologies could be utilised to improve customer experience?
HMRC, 2024
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Improving customer service - Customer experience - Support tools
How can HMRC use and evaluate how effective technological solutions are for customer contact, such as webchat, asynchronous messaging, apps and digital accounts?
HMRC, 2024
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