Question group

Improving customer service - Customer experience - Resource effectiveness

Questions in this group:

1 -3 of 3 results
Improving customer service - Customer experience - Resource effectiveness What are the implications of effective resource usage for contact centre opening hours and staff training, staff allocation between phone and webchat, and signposting to digital services? HMRC, 2024
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Improving customer service - Customer experience - Resource effectiveness How can we most effectively use resource (such as, permanent, contingent and outsourced staff) to optimise customer experience of the service provided? HMRC, 2024
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Improving customer service - Customer experience - Resource effectiveness What is the relationship between customer experience and revenue outcomes? HMRC, 2024
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