Question group

Modernisation and Reform- Channel use - Channel shift

Questions in this group:

Modernisation and Reform- Channel use - Channel shift What future functionality will HMRC require for this? HMRC, 2024

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Modernisation and Reform- Channel use - Channel shift What are the best ways to design a customer contact strategy for maximum uptake of digital channels, while still maintaining excellent and accessible services, supporting vulnerable customers and customers who need additional help through an appropriately paced transition? HMRC, 2024

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