What future functionality will HMRC require for this?
Background
As part of HMRC’s vision to be a trusted, modern tax and customs department, our strategy is to deliver more of what our customers need through digital services whilst retaining advisor-led services for those who need them, for example those who need assistance to use our digital services, are digitally excluded, vulnerable or have complex tax affairs. Research would consider how we deliver this modernisation effectively to improve customer experience, building on existing evidence and research to understand customer needs, preferences and behaviour.
Next steps
Get in touch with ari.mailbox@hmrc.gov.uk
Source
This question was published as part of the set of ARIs in this document:
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Related UKRI funded projects
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Tax Administration Research Centre
How governments administer the tax system is an issue that affects the whole of society. The body charged with this work has responsibility for collecting taxes from citizens in such a way that voluntary compliance with ...
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Why might this be relevant?
The Tax Administration Research Centre focuses on tax administration and customer needs, aligning with HMRC's goal of modernization.
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The TaxTech Network
The TaxTech Network will foster and prioritise genuine innovation and impact of technology for citizens and those who support them in interacting with the tax system and adjacent parts of the public sector. It will be m...
Funded by: Innovate UK
Why might this be relevant?
The TaxTech Network aims to foster innovation and impact of technology for citizens interacting with the tax system, aligning with HMRC's vision for modernization.
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TAXMAP - Distributed tax ledger technology, streamlining tax reconciliation for global B2B transactions.
TAXMAPs aim is to disrupt the global e-invoicing market, with its unique, patent-pending protocol to streamline tax reconciliation of B2B transactions with its Distributed-Tax-Ledger and Digital-Tax-Stamp technology, sup...
Funded by: Innovate UK
Why might this be relevant?
TAXMAP focuses on streamlining tax reconciliation for global B2B transactions, which is relevant to HMRC's goal of improving customer experience through digital services.