What future functionality will HMRC require for this?
Background
As part of HMRC’s vision to be a trusted, modern tax and customs department, our strategy is to deliver more of what our customers need through digital services whilst retaining advisor-led services for those who need them, for example those who need assistance to use our digital services, are digitally excluded, vulnerable or have complex tax affairs. Research would consider how we deliver this modernisation effectively to improve customer experience, building on existing evidence and research to understand customer needs, preferences and behaviour.
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This question was published as part of the set of ARIs in this document:
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Related UKRI funded projects
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Administrative Data Research UK - HMRC Research Future Strategy
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Why might this be relevant?
The project focuses on HMRC's future strategy to improve research through administrative data, aligning with the question about future functionality required by HMRC.
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The Tax Administration Research Centre focuses on tax administration and customer needs, aligning with HMRC's goal of modernization.
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TAXMAP - Distributed tax ledger technology, streamlining tax reconciliation for global B2B transactions.
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Why might this be relevant?
TAXMAP focuses on streamlining tax reconciliation for global B2B transactions, which is relevant to HMRC's goal of improving customer experience through digital services.