Question group

Modernisation and Reform- Channel use - Digital propensity model

Questions in this group:

Modernisation and Reform- Channel use - Digital propensity model What proportion would be capable of; self-serving through digital channels, would need support to do so, and would be digitally excluded from using such services? HMRC, 2024

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Modernisation and Reform- Channel use - Digital propensity model What is the digital capability of the HMRC customer base? Does this change over time and, if so, how? HMRC, 2024

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