How can various data on funding, user satisfaction and other outcomes from local government services be exploited to provide richer insights into the drivers of resident and user satisfaction? What might they tell us about the reasons for any differences in satisfaction?

Background

Further building our evidence and understanding on which public services, delivered at which level of government, deliver greatest public value and what we can learn from different policy approaches taken across the UK.

Next steps

The lead contacts are: Lesley Smith, Senior Principal Research Officer, Analysis, Research and Co-ordination Unit, Analysis and Data Directorate: Lesley.Smith@levellingup.gov.uk and David Hughes, Head of the Chief Scientific Adviser’s office: psChiefScientificAdviser@levellingup.gov.uk.

Source

This question was published as part of the set of ARIs in this document:

DLUHC Areas of research interest GOVUK

Related UKRI funded projects

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    Why might this be relevant?

    The project does not answer the question fully or partially, but the authors have the necessary expertise to competently answer the question.

  • What Works Scotland Centre

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    Why might this be relevant?

    Partially relevant as it discusses service delivery chains and local discretion, but does not directly address data on funding or user satisfaction.

  • Accountability, Efficiency, Improvement and Change in UK Local Public Services: The Role of Benchmarking and External Performance Assessment

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