How can various data on funding, user satisfaction and other outcomes from local government services be exploited to provide richer insights into the drivers of resident and user satisfaction? What might they tell us about the reasons for any differences in satisfaction?
Background
Further building our evidence and understanding on which public services, delivered at which level of government, deliver greatest public value and what we can learn from different policy approaches taken across the UK.
Next steps
The lead contacts are: Lesley Smith, Senior Principal Research Officer, Analysis, Research and Co-ordination Unit, Analysis and Data Directorate: Lesley.Smith@levellingup.gov.uk and David Hughes, Head of the Chief Scientific Adviser’s office: psChiefScientificAdviser@levellingup.gov.uk.
Source
This question was published as part of the set of ARIs in this document:
Research fields
Related UKRI funded projects
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De Montfort University And Association for Public Service Excellence
To develop practical tools and guides to be able to offer specialist services to, and advocacy for, councils addressing the operational challenges of reduced public spending....
Funded by: Innovate UK
Why might this be relevant?
The project focuses on practical tools and guides for councils addressing operational challenges, which could partially address the question on understanding drivers of resident satisfaction.
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What Works Scotland Centre
What Works Scotland will be a collaborative centre bringing together staff from the Universities of Glasgow and Edinburgh, other academics and key non-academic partners. Its aim is to support the use of evidence to plan ...
Funded by: ESRC
Why might this be relevant?
The project does not answer the question fully or partially, but the authors have the necessary expertise to competently answer the question.
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Leapfrog: Transforming Public Service Consultation by Design
This project will be a collaboration with community partners to co-design and evaluate new approaches to consultation. Consultation, the engagement of communities in public service decision making becoming an increasingl...
Funded by: AHRC
Why might this be relevant?
The project does not answer the question fully or partially, but the authors have the necessary expertise to competently answer the question.