Question group

Modernisation and Reform- Channel use - Digital channel messaging impacts

Questions in this group:

1 -3 of 3 results
Modernisation and Reform- Channel use - Digital channel messaging impacts How is communication from customers impacted by the stage of contact, HMRC resource strategy and changing economic/political environments? HMRC, 2024
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Modernisation and Reform- Channel use - Digital channel messaging impacts How can HMRC better understand the impact of using different digital communication channels compared to more traditional methods of inbound communication from customers? HMRC, 2024
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Modernisation and Reform- Channel use - Digital channel messaging impacts What will future demographic, economic and other changes mean for future level and mix of demand for HMRC customer services through different channels? HMRC, 2024
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