4.3 Conflict De‑escalation Training, Communication Skills and Return on Investment
What evidence‑based conflict de‑escalation techniques are most effective for frontline policing contexts?
How can scenario‑based training be designed to embed and reinforce effective communication and de‑escalation skills for officers and staff?
What measures, beyond reductions in officer injury and public complaints, can be used to assess the impact and return on investment of de‑escalation training?