What do we know about users’ expectations of the family justice system? What
additional information would prospective users find helpful to improve confidence in the family justice system?

Background

The objective for MoJ is to improve the way people are supported to resolve their legal matters in a fair and efficient way, that leads to positive and sustained outcomes. This includes delivering a modern and efficient courts and tribunal service that harnesses the potential of digital innovation. We want to enhance our understanding of complex journeys through the justice system, including the interaction between civil, family and criminal justice systems.