What types of mediator behaviour are effective for specific types of users and disputes and how does this affect proceedings and outcomes? What regulation, for example training, accreditation and standards, is proportionate and appropriate to promote good practice and consistency in dispute resolution services?

Background

The objective for MoJ is to improve the way people are supported to resolve their legal matters in a fair and efficient way, that leads to positive and sustained outcomes. This includes delivering a modern and efficient courts and tribunal service that harnesses the potential of digital innovation. We want to enhance our understanding of complex journeys through the justice system, including the interaction between civil, family and criminal justice systems.