To what degree are mandatory dispute resolution gateways effective, and how can
voluntary dispute resolution offers be presented to people in a clear way that
encourages an informed decision about uptake?

Background

The objective for MoJ is to improve the way people are supported to resolve their legal matters in a fair and efficient way, that leads to positive and sustained outcomes. This includes delivering a modern and efficient courts and tribunal service that harnesses the potential of digital innovation. We want to enhance our understanding of complex journeys through the justice system, including the interaction between civil, family and criminal justice systems.