To what degree are mandatory dispute resolution gateways effective, and how can
voluntary dispute resolution offers be presented to people in a clear way that
encourages an informed decision about uptake?

Background

The objective for MoJ is to improve the way people are supported to resolve their legal matters in a fair and efficient way, that leads to positive and sustained outcomes. This includes delivering a modern and efficient courts and tribunal service that harnesses the potential of digital innovation. We want to enhance our understanding of complex journeys through the justice system, including the interaction between civil, family and criminal justice systems.

Next steps

Get in touch with Evidence_partnerships@justice.gov.uk

Related UKRI funded projects

  • Legal Pathways - Integrated Legal Workflow App

    Sir Geoffrey Vos, the Master of the Rolls and President of the UK Civil Courts, has called for a single portal for legal issue resolution, connected to online dispute systems by Application Programming Interfaces (APIs)....

    Funded by: Innovate UK

    Why might this be relevant?

    Addresses the need for clear presentation of dispute resolution options and expertise in legal support.

  • Leveraging artificial intelligence to optimise customer data capture and processing in a post COVID-19 world

    The reduction in access to legal aid and COVID-19 has had a detrimental impact on the functioning of the UK justice system, our economy, and society at large. Consumers and businesses have seen cases suspended or delayed...

    Funded by: Innovate UK

    Why might this be relevant?

    Focuses on leveraging AI to optimize customer data capture and processing, which could partially address the question of improving dispute resolution efficiency.

  • Legal dispute management platform

    This is a lawtech experimental development project to prototype and pilot a highly scaleable legal dispute management and collaboration platform which will be attractive to neutral decision makers and facilitators (e.g. ...

    Funded by: Innovate UK

    Why might this be relevant?

    Prototype of a legal dispute management platform could partially address the question of presenting dispute resolution options clearly.

  • Virtual Justice - Enhancing accessibility, participation and procedural justice in family courts and tribunals during the COVID-19 pandemic

    Perceptions of accessibility and fairness are central to civil order and the legitimacy of the legal system and state. COVID-19 and social distancing rules have forced radical changes upon the justice system with many tr...

    Funded by: COVID

  • Language of DIY Justice: Communication practices & processes

    The project explores the language of DIY Justice by focusing on communication as an inherent part of court hearings as well as court processes and procedures. Since cuts to legal aid in 2013, an increasingly high number ...

    Funded by: AHRC

  • Affordable Legal Advice

    "Advice agencies, support providers, clearinghouses and public legal education providers all exist to help people when they need support to solve their legal problems. However, accessing this complex network of supp...

    Funded by: ISCF

Similar ARIs from other organisations

Whole Justice System Analysis - Justice Economics What are the economic benefits of digital transformation in the Scottish courts system? Scottish Government Justice Analytical Services, 2025
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