What are the best ways to define and measure the quality of dispute resolution
outcomes, for example, legality satisfaction, compliance and problem resolution? What frameworks are most appropriate to assess different aspects of quality and how can we collect appropriate data?

Background

The objective for MoJ is to improve the way people are supported to resolve their legal matters in a fair and efficient way, that leads to positive and sustained outcomes. This includes delivering a modern and efficient courts and tribunal service that harnesses the potential of digital innovation. We want to enhance our understanding of complex journeys through the justice system, including the interaction between civil, family and criminal justice systems.