What are the best ways to define and measure the quality of dispute resolution
outcomes, for example, legality satisfaction, compliance and problem resolution? What frameworks are most appropriate to assess different aspects of quality and how can we collect appropriate data?

Background

The objective for MoJ is to improve the way people are supported to resolve their legal matters in a fair and efficient way, that leads to positive and sustained outcomes. This includes delivering a modern and efficient courts and tribunal service that harnesses the potential of digital innovation. We want to enhance our understanding of complex journeys through the justice system, including the interaction between civil, family and criminal justice systems.

Next steps

Get in touch with Evidence_partnerships@justice.gov.uk

Related UKRI funded projects

  • Legal dispute management platform

    This is a lawtech experimental development project to prototype and pilot a highly scaleable legal dispute management and collaboration platform which will be attractive to neutral decision makers and facilitators (e.g. ...

    Funded by: Innovate UK

    Why might this be relevant?

    Partially relevant as it focuses on legal dispute management platform, but does not specifically address quality measurement.

  • Legal Pathways - Integrated Legal Workflow App

    Sir Geoffrey Vos, the Master of the Rolls and President of the UK Civil Courts, has called for a single portal for legal issue resolution, connected to online dispute systems by Application Programming Interfaces (APIs)....

    Funded by: Innovate UK

    Why might this be relevant?

    Fully relevant as it addresses the need for a single portal for legal issue resolution and online dispute systems.

  • Leveraging artificial intelligence to optimise customer data capture and processing in a post COVID-19 world

    The reduction in access to legal aid and COVID-19 has had a detrimental impact on the functioning of the UK justice system, our economy, and society at large. Consumers and businesses have seen cases suspended or delayed...

    Funded by: Innovate UK

    Why might this be relevant?

    Partially relevant as it focuses on leveraging AI for customer data capture, but does not directly address quality measurement in dispute resolution.

Similar ARIs from other organisations

Whole Justice System Analysis - Justice Economics How does the efficiency of Scotland’s court system compare to similar jurisdictions in terms of case backlog and processing costs? Scottish Government Justice Analytical Services, 2025
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