How do other customer-centric organisations mitigate issues surrounding uncertainty of service delivery which policing could look to adopt?

Background

"The ability to pass information quickly, accurately, and securely, and the ability to intercept or disrupt communications of others.

Our interests here relate to how policing can better service the public and victims to that they have easy and timely access to information. This might consider the use of possible ‘self-service’ options or smart assistants to provide assurance to victims on their case progress. This interest is not about reducing the person contact the pubic have with the police workforce but being able to use that contact in a smarter, more effective way. "

Next steps

"We welcome your engagement with our ARIs in the following ways:
• If you have evidence that completely or partly supports or answers one of our ARIs, we invite you to share that with us. For any ongoing research relevant to policing and crime reduction, we encourage you to register your research on the College of Policing’s research projects map, which has been designed to promote collaboration and support requests for participants.
• If you are, or plan to be, carrying out research that relates to one of our ARIs, we’d like to hear about it. While we cannot respond to speculative approaches for research funding, we will where possible act to support your ambitions, including finding you policing partners where possible.
• If you are submitting a funding or grant application that aligns with one of our ARIs, we hope that referencing policing’s ARIs will help to strengthen your case for the possible public impact of the research.
• We will use the ARI document to structure our academic engagement, prioritise events and build new connections with external partners. We will be using our ARIs in our engagement with UKRI, and we will publish any opportunities for funding via our website https://science.police.uk/
Please send any correspondence and questions to csa@npcc.police.uk, including ‘ARI’ in the subject heading."

Source

This question was published as part of the set of ARIs in this document:

Policing Areas of Research Interest

Related UKRI funded projects


  • INTERACT (Investigating New Types of Engagement, Response And Contact Technologies in Policing)

    Over recent years, the ways in which members of the public can contact the police have undergone significant change. Whilst much contact is still face-to-face, many police organisations have introduced different types of...

    Funded by: ESRC

    Lead research organisation: Edinburgh Napier University

    Why might this be relevant?

    The project focuses on understanding the implications of introducing technologies into conversations between the police and the public, which aligns with the question's interest in improving service provision through technology.

  • Demand Modelling and Predictive Police Positioning for Effective Service Provision

    In today's society where economic pressures mean resources are being squeezed, the end outcome of a valued service is still necessary. Being able to allocate staff as required and making the best use of these resources i...

    Funded by: ESRC

    Lead research organisation: Loughborough University

    Why might this be relevant?

    The project addresses the allocation and positioning of police officers based on demand modeling, which partially aligns with the question's focus on improving service provision through efficient resource allocation.

Similar ARIs from other organisations