What are passengers’ needs and priorities e.g., ticketing options, accessibility? How well are these being met?
Background
The improve transport for the user strategic priority is critical in ensuring the department delivers and maintains a transport system that meets the needs of the public and addresses what they care about most. It puts the needs and expectations of current and potential users (both passengers and freight customers) at the heart of the operation of the transport system and considers about end-to-end journeys, not just individual transport modes. It is focused on ensuring that our infrastructure and the services which use it meet the varied needs of businesses and the public, are attractive, affordable, sustainable, and resilient is a crucial goal for the department.
Next steps
Get in touch with bridgetoresearch@dft.gov.uk
Source
This question was published as part of the set of ARIs in this document:
Related UKRI funded projects
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Understanding Passenger Behaviour: From insight to impact
The transport sector faces significant challenges in understanding their passengers. Across rail, bus and metro, providers are required to perform a broader set of tasks with passenger feedback than ever before. * The c...
Funded by: Innovate UK
Why might this be relevant?
The project focuses on understanding passenger behavior and needs in public transport, addressing ticketing options and accessibility.
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Novel AI Solution for Improving Passenger Flow Efficiency and Customer Service Productivity in Public Transport with Accessible Communication and Predictive Passenger Flow AI Modeling
1.7 billion passenger rail journeys take place each year, but for millions of passengers, announcements and disruption information is not accessible. Our solution shall reach a broad demographic of public transport passe...
Funded by: Innovate UK
Why might this be relevant?
The project aims to improve passenger flow efficiency and customer service productivity in public transport, addressing accessibility and communication needs.
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TiPA: Transreport intelligent Passenger Assist for resilience during disruption
Transreport Limited is an innovative start-up developing disruptive software solutions connecting rail users to rail operators, which have evolved to focus on those facing challenges accessing the rail network, in order ...
Funded by: Innovate UK
Why might this be relevant?
The project focuses on providing intelligent passenger assist for disabled passengers in rail transport, addressing accessibility challenges and resilience during disruptions.