What are passengers’ needs and priorities e.g., ticketing options, accessibility? How well are these being met?

Background

The improve transport for the user strategic priority is critical in ensuring the department delivers and maintains a transport system that meets the needs of the public and addresses what they care about most. It puts the needs and expectations of current and potential users (both passengers and freight customers) at the heart of the operation of the transport system and considers about end-to-end journeys, not just individual transport modes. It is focused on ensuring that our infrastructure and the services which use it meet the varied needs of businesses and the public, are attractive, affordable, sustainable, and resilient is a crucial goal for the department.

Next steps

Get in touch with bridgetoresearch@dft.gov.uk

Source

This question was published as part of the set of ARIs in this document:

DFT-Areas of research interest 2023 GOV UK

Related UKRI funded projects


  • TiPA: Transreport intelligent Passenger Assist for resilience during disruption

    Transreport Limited is an innovative start-up developing disruptive software solutions connecting rail users to rail operators, which have evolved to focus on those facing challenges accessing the rail network, in order ...

    Funded by: Innovate UK

    Lead research organisation: TRANSREPORT LIMITED

    Why might this be relevant?

    The project focuses on improving accessibility for disabled passengers and addresses the needs and priorities of passengers by providing a novel solution for disabled passengers to request assistance at major stations.

  • The Smarter Travel Package

    The Smarter Travel Package is an ambitious project to provide a step change in the way consumers view and use public transport. The group undertaking this study is led by digital communications provider Telefónica...

    Funded by: Innovate UK

    Lead research organisation: TELEFÓNICA UK LIMITED

    Why might this be relevant?

    The project aims to provide a step change in the way consumers view and use public transport, but does not specifically address the needs and priorities of passengers or ticketing options.

  • Integrated Passenger-Centric Planning of Multimodal Transport Networks (MultiModX)

    The vision of MultiModX is that of a multimodal European transport system in which air and rail networks are planned and managed in a coordinated manner to maximise the efficiency, predictability, environmental sustainab...

    Funded by: Horizon Europe Guarantee

    Lead research organisation: UNIVERSITY OF WESTMINSTER

    Why might this be relevant?

    The project focuses on developing innovative multimodal solutions and decision support tools for coordinated planning and management of transport networks, including passenger-centric metrics and disruption management.

  • DRT for DRT: Developing Relevant Tools for Demand Responsive Transport

    The rise in private car use in the UK has major implications relating to how transport more generally is provided. One problem is that conventional public transport (i.e. bus, light rail and heavy rail) is steadily becom...

    Funded by: EPSRC

    Lead research organisation: Loughborough University

  • ACCESS Mobility: Pioneering Real-Time Solutions for Enhanced Accessibility at Railways Stations

    The project, a collaborative endeavour led by OpenSpace, with Avanti West Coast, Network Rail, and Transport Focus as partners, is set to transform the travel experience for mobility-impaired passengers at Euston Station...

    Funded by: Innovate UK

    Lead research organisation: OPENSPACE GROUP LIMITED

  • Prioritising public transport routes for key workers

    Software development to prioritise public transport routes to meet demands of key workers. Promoted in the UK and overseas to current and new customers....

    Funded by: Innovate UK

    Lead research organisation: BASEMAP LIMITED

  • The Smarter Travel Solution

    The Smarter Travel Solution (STS) is an ambitious integrated transport project to bring the entire management and completion of a journey, or all your journey needs, under one umbrella, supporting and engaging with the ...

    Funded by: Innovate UK

    Lead research organisation: TELEFÓNICA UK LIMITED

  • Newton Fund - Personalised Service Assistant for Journey Planner

    Congestion is an international problem, particularly in highly populated urban areas. Congestion decreases the intension of the residents to use public transport, which is particularly serious in Malaysia where only 17%...

    Funded by: Innovate UK

    Lead research organisation: CIP TECHNOLOGY LTD

  • Automated and accessible re-routing during disruption

    The Journey Alerts service provides real-time travel times for passengers of rail and bus companies in the UK. Licenced by companies such as P&O Ferries, Southwestern Railway (SWR), East Midlands Railway (EMR), Oxfor...

    Funded by: Innovate UK

    Lead research organisation: ZIPABOUT LOCAL LIMITED

  • Dynamic Capacity Management

    People like to travel by train. The railway network delivers double the number of passenger journeys and passenger kilometres it did 20 years ago, growth which has outperformed external drivers such as population growth....

    Funded by: Innovate UK

    Lead research organisation: ESOTERIX SYSTEMS LIMITED