How can we develop a better understanding of what people want and need from their entire journey – their end-to-end journey from the moment they leave the house to the moment they arrive at their destination – covering rail, road and bus, parking, ticketing, etc? What are the implications for the transport system?

Background

The improve transport for the user strategic priority is critical in ensuring the department delivers and maintains a transport system that meets the needs of the public and addresses what they care about most. It puts the needs and expectations of current and potential users (both passengers and freight customers) at the heart of the operation of the transport system and considers about end-to-end journeys, not just individual transport modes. It is focused on ensuring that our infrastructure and the services which use it meet the varied needs of businesses and the public, are attractive, affordable, sustainable, and resilient is a crucial goal for the department.

Next steps

Get in touch with bridgetoresearch@dft.gov.uk

Source

This question was published as part of the set of ARIs in this document:

DFT-Areas of research interest 2023 GOV UK

Related UKRI funded projects


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    Funded by: ESRC

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    The project provides insights into multi-day traveler behavior and examines transport costs and travel patterns in the context of broader societal changes, which can inform sustainable transport policies and practices.

  • The Smarter Travel Package

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    The project aims to provide a step change in the way consumers view and use public transport by bringing together bus, rail, car club, cycle, and taxi options to deliver a 'one screen journey', which partially addresses the question of developing a better understanding of what people want and need from their entire journey.

  • The Smarter Travel Solution

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    Why might this be relevant?

    The project aims to bring the entire management and completion of a journey under one umbrella, supporting and engaging with the user from first thought through to arrival, which partially addresses the question of developing a better understanding of what people want and need from their entire journey.

  • DRT for DRT: Developing Relevant Tools for Demand Responsive Transport

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  • UPBEAT: User-centred Pro-active Behavioural Economics Acting on Travel

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  • Citizens at the citys heart (C.A.T.C.H.) On-demand mobility solution

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