How do we develop public services that allow users to collectively create their own solutions? What role can social movement and network theories play in helping to improve public sector services and drive large scale system change?
Background
The most difficult challenges faced by our public services are complex and cross-cutting. Increasing efficiency alone will not be enough to tackle these challenges, nor for public services to keep pace with the continuing pressures they face to do more with less. To that end, our areas of research interest focus on better understanding the challenges and opportunities in the delivery of public services in the future, including the demand for the public services, making more effective use of data, reducing ethnic disparities and being more diverse and inclusive, and the level of productivity in the public sector.
Next steps
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Source
This question was published as part of the set of ARIs in this document:
Related UKRI funded projects
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Public Collaboration Lab
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Why might this be relevant?
The project explores the potential for design-led research to address societal challenges and inform policy, which aligns with the question of developing public services that allow users to collectively create their own solutions.
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Citizen-Led Accountability: Applying systems thinking to understand and strengthen health system responsiveness to marginalized communities
In many low and middle income countries, the full enjoyment of the right to health is inhibited by deficiencies in the health system, including inadequate infrastructure, human resources, and medicines and equipment. Cit...
Funded by: MRC
Why might this be relevant?
The project applies a systems thinking approach to understand and strengthen health system responsiveness to marginalized communities, which partially addresses the question of improving public sector services and driving large scale system change.
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Activating the 'Big Society': Developing evidence on the underlying conditions for individual and community co-production
Co-production-professional and citizens working together to deliver public services- has long been a focus of attention and that attention will increase in an era of austerity and driven by ideas about activating the Big...
Funded by: AHRC
Why might this be relevant?
The project examines the underlying conditions for individual and community co-production, which partially addresses the question of developing public services that allow users to collectively create their own solutions.