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Deliver high quality services, tackle fraud and maximise value for money for the taxpayer. What will be the future level and mix of demand for different DWP services through different channels, (digital/online and video, phone, face-to-face)? Does effectiveness vary for different groups? How effective are digital/virtual services (for example labour market support, drug and alcohol interventions, parenting interventions) compared to face-to-face provision, in helping people move into work? Department for Work and Pensions, 2023

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Deliver high quality services, tackle fraud and maximise value for money for the taxpayer. How can DWP best learn from serious cases to develop responsive and robust services for those most at risk? Department for Work and Pensions, 2023

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Deliver high quality services, tackle fraud and maximise value for money for the taxpayer. What are the root causes of complaints and disputes? What issues cause customers to be most dissatisfied with DWP? Department for Work and Pensions, 2023

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Deliver high quality services, tackle fraud and maximise value for money for the taxpayer. What is claimants’ experience of the welfare disputes process (Mandatory Reconsiderations and Appeals) and how does it affect them? Department for Work and Pensions, 2023

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Support financial resilience in later life What are the best ways to encourage engagement and awareness of the State Pension and Pensioner Benefits? Department for Work and Pensions, 2023

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Enable disabled people and people with health conditions to start, stay, and succeed in work, and get financial support How can DWP enhance its understanding of the most appropriate measures of independent living? Department for Work and Pensions, 2023

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Enable disabled people and people with health conditions to start, stay, and succeed in work, and get financial support How can DWP support carers in their caring roles? Including any return to work or progression in the labour market? Department for Work and Pensions, 2023

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Enable disabled people and people with health conditions to start, stay, and succeed in work, and get financial support How have disabled people been affected by the recent Cost of Living challenges, compared with non-disabled people, and have they sought out extra resources to help them cope? Department for Work and Pensions, 2023

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Enable disabled people and people with health conditions to start, stay, and succeed in work, and get financial support How does PIP assessment (and reassessment) affect people? Department for Work and Pensions, 2023

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Enable disabled people and people with health conditions to start, stay, and succeed in work, and get financial support Which disabled people are supported by the benefit system and which are not? How do policy choices impact this? Department for Work and Pensions, 2023

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Deliver financial support to people who are entitled to it How can DWP ensure all those entitled to claim benefits or access DWP services are reached? What barriers to accessing support services are faced by individuals from disadvantaged groups? Department for Work and Pensions, 2023

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Deliver financial support to people who are entitled to it How does the most appropriate support (financial and non-financial) vary by groups? Including younger and older people, those from different minority ethnic groups, refugees, ex-service personnel, women, parents, victims of domestic abuse and those with complex needs, mental health conditions or homelessness? Department for Work and Pensions, 2023

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Deliver financial support to people who are entitled to it How can DWP and its partners maximise sustainable compliance with child maintenance arrangements? Department for Work and Pensions, 2023

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Deliver financial support to people who are entitled to it How effective are child maintenance and associated policies at supporting separated families, encouraging family-based arrangements, reducing conflict and helping children and adults achieve better outcomes? And how does this differ by group? Department for Work and Pensions, 2023

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Deliver financial support to people who are entitled to it What are the causes, consequences and costs associated with parental conflict and family breakdown? What is effective in avoiding or mitigating parental conflict and for whom? How do parental characteristics including worklessness, low skills, lack of stable housing, ethnicity, parents in the perinatal stage, LGBTQ+, being (or having been) a member of the armed forces, mental health and parents with SEND children interact with conflict and influence what works? Department for Work and Pensions, 2023

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Deliver financial support to people who are entitled to it How can the benefit system best help low income and vulnerable households with their housing costs? What is the impact of DWP’s expenditure on housing support? What factors impact on evictions, homelessness and rough sleeping? How effective are policies designed to reduce homelessness? Department for Work and Pensions, 2023

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Deliver financial support to people who are entitled to it How has rising inflation impacted on the living standards for different groups? Department for Work and Pensions, 2023

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Deliver financial support to people who are entitled to it What impacts has COVID-19 had on income poverty, material deprivation and the cost of living? Department for Work and Pensions, 2023

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Reduce work-related ill health, with a specific focus on mental health and stress To what extent are workers experiencing violence and aggression in their workplaces (with a particular focus on health and social care and customer services)? What affect does this have on the health of workers, particularly in terms of work-related stress, anxiety and depression and what controls can be put in place to reduce these risks? Health and Safety Executive, 2023

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Improve transport for the user What is the experience of the end-to-end journey for adults with learning disabilities? Department for Transport, 2023

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