How can policing better service the public and victims so that they have easy and timely access to information, including possible self-service options relating to case progress?
Background
"The ability to pass information quickly, accurately, and securely, and the ability to intercept or disrupt communications of others.
Our interests here relate to how policing can better service the public and victims to that they have easy and timely access to information. This might consider the use of possible ‘self-service’ options or smart assistants to provide assurance to victims on their case progress. This interest is not about reducing the person contact the pubic have with the police workforce but being able to use that contact in a smarter, more effective way. "
Next steps
"We welcome your engagement with our ARIs in the following ways:
• If you have evidence that completely or partly supports or answers one of our ARIs, we invite you to share that with us. For any ongoing research relevant to policing and crime reduction, we encourage you to register your research on the College of Policing’s research projects map, which has been designed to promote collaboration and support requests for participants.
• If you are, or plan to be, carrying out research that relates to one of our ARIs, we’d like to hear about it. While we cannot respond to speculative approaches for research funding, we will where possible act to support your ambitions, including finding you policing partners where possible.
• If you are submitting a funding or grant application that aligns with one of our ARIs, we hope that referencing policing’s ARIs will help to strengthen your case for the possible public impact of the research.
• We will use the ARI document to structure our academic engagement, prioritise events and build new connections with external partners. We will be using our ARIs in our engagement with UKRI, and we will publish any opportunities for funding via our website https://science.police.uk/
Please send any correspondence and questions to [email protected], including ‘ARI’ in the subject heading."
Source
This question was published as part of the set of ARIs in this document:
Research fields
Related UKRI funded projects
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INTERACT (Investigating New Types of Engagement, Response And Contact Technologies in Policing)
Over recent years, the ways in which members of the public can contact the police have undergone significant change. Whilst much contact is still face-to-face, many police organisations have introduced different types of...
Funded by: ESRC
Lead research organisation: Edinburgh Napier University
Why might this be relevant?
Partially relevant as it explores public interaction with police through technology, not self-service options for case progress.
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Policing Academic Centre of Excellence
Context & challenge: The Scottish Policing Academic Centre of Excellence (SPACE) brings together interdisciplinary academic expertise in three key substantive themes: Safety, Prevention, and Analytics; underpin...
Funded by: ESRC
Lead research organisation: Edinburgh Napier University
Why might this be relevant?
Partially relevant as it focuses on strengthening policing policy and practice, but does not specifically address self-service options for public and victims.
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Promoting justice: Professionalising frontline policing with an evidence-based Structured Interview Protocol
Evidence obtained from victims and witnesses is of critical importance to the criminal justice system. Current interview procedures for eliciting this evidence frequently fall short of best practice, and have not kept pa...
Funded by: ESRC
Lead research organisation: Goldsmiths, University of London
Why might this be relevant?
Partially relevant as it focuses on improving interview procedures, not self-service options for case progress.