How can we best use passenger charters & passenger representation to improve standards of service and improve passenger experience for aviation?
Background
The improve transport for the user strategic priority is critical in ensuring the department delivers and maintains a transport system that meets the needs of the public and addresses what they care about most. It puts the needs and expectations of current and potential users (both passengers and freight customers) at the heart of the operation of the transport system and considers about end-to-end journeys, not just individual transport modes. It is focused on ensuring that our infrastructure and the services which use it meet the varied needs of businesses and the public, are attractive, affordable, sustainable, and resilient is a crucial goal for the department.
Next steps
Get in touch with bridgetoresearch@dft.gov.uk
Source
This question was published as part of the set of ARIs in this document:
Related UKRI funded projects
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OPTTIMAL:OpenPlatform TravelTechnology Integrating Multimodal Available Links
The past two decades have seen seismic change in how people plan and books travel. The three drivers of this are; 1. Internet information – access ease and information 2. Low Cost Travel Airlines - 3. Government focus on...
Funded by: Innovate UK
Why might this be relevant?
The project focuses on improving passenger experience through an open platform for travel technology integration, which aligns with the question's goal.
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Integrated Passenger-Centric Planning of Multimodal Transport Networks (MultiModX)
The vision of MultiModX is that of a multimodal European transport system in which air and rail networks are planned and managed in a coordinated manner to maximise the efficiency, predictability, environmental sustainab...
Funded by: Horizon Europe Guarantee
Why might this be relevant?
The project aims to develop innovative multimodal solutions for coordinated planning and management of transport networks, directly addressing the question's objective.
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Enhancing customer experience in rail travel
Customer experience is enhanced it two ways, either improving services or resolving problems well. Either case cannot be achieved without engaging customers in innovation. However, for each customer-facing organisation ...
Funded by: Innovate UK
Why might this be relevant?
The project focuses on enhancing customer experience in rail travel, which is related to improving standards of service for passengers in the aviation sector.