The improve transport for the user strategic priority is critical in ensuring the department delivers and maintains a transport system that meets the needs of the public and addresses what they care about most. It puts the needs and expectations of current and potential users (both passengers and freight customers) at the heart of the operation of the transport system and considers about end-to-end journeys, not just individual transport modes. It is focused on ensuring that our infrastructure and the services which use it meet the varied needs of businesses and the public, are attractive, affordable, sustainable, and resilient is a crucial goal for the department.
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This question was published as part of the set of ARIs in this document:
The past two decades have seen seismic change in how people plan and books travel. The three drivers of this are; 1. Internet information – access ease and information 2. Low Cost Travel Airlines - 3. Government focus on...
Funded by: Innovate UK
Lead research organisation: AIR BLACK BOX COMPANY LTD
The project 'OPTTIMAL' aims to improve travel technology and integrate multimodal options, which directly addresses the question of improving standards of service and passenger experience in aviation.
The vision of MultiModX is that of a multimodal European transport system in which air and rail networks are planned and managed in a coordinated manner to maximise the efficiency, predictability, environmental sustainab...
Funded by: Horizon Europe Guarantee
Lead research organisation: UNIVERSITY OF WESTMINSTER
The project focuses on improving passenger experience and service standards in aviation through integrated planning and management of multimodal transport networks.
Customer experience is enhanced it two ways, either improving services or resolving problems well. Either case cannot be achieved without engaging customers in innovation. However, for each customer-facing organisation ...
Funded by: Innovate UK
Lead research organisation: PA CONSULTING SERVICES LIMITED
The project aims to enhance customer experience in rail travel through innovation and customer engagement, but does not specifically address the use of passenger charters and representation in aviation.