How do different individuals and groups perceive their experiences of legal aid services? How does this vary by the nature of their legal problem, advice and support acquired, jurisdiction and outcome?


We want to improve the way people are supported in their interactions with the justice system, to target timely and efficient resolutions that lead to positive and sustainable outcomes for all parties involved.

Next steps

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This question was published as part of the set of ARIs in this document:

Areas of research interest

Related UKRI funded projects

  • Affordable Legal Advice

    "Advice agencies, support providers, clearinghouses and public legal education providers all exist to help people when they need support to solve their legal problems. However, accessing this complex network of supp...

    Funded by: Innovate UK

    Lead research organisation: Etic Lab Llp

    Why might this be relevant?

    The project explores the complex network of legal aid services and aims to improve access and support for clients, partially addressing the question.

  • Social Welfare and Immigration Legal Aid: Mapping need, provision and accessibility

    Legal advice is vital to accessing asylum or immigration status and many social and welfare rights such as housing, welfare benefits, and community care. Yet access to legal advice has been affected by legal aid changes ...

    Funded by: ESRC

    Lead research organisation: University of Sussex

    Why might this be relevant?

    The project examines access to legal advice across the UK, focusing on social welfare and immigration legal aid, and investigates the uneven geographies of legal need, provision, and accessibility, fully addressing the question.

  • Language of DIY Justice: Communication practices & processes

    The project explores the language of DIY Justice by focusing on communication as an inherent part of court hearings as well as court processes and procedures. Since cuts to legal aid in 2013, an increasingly high number ...

    Funded by: AHRC

    Lead research organisation: Birmingham City University

    Why might this be relevant?

    The project focuses on language and communication processes in DIY Justice, which can provide insights into the experiences of individuals who represent themselves in legal proceedings without a lawyer, partially addressing the question.

  • Droughts and Deserts: immigration legal aid in UK social policy

    High quality, free legal advice is critical for ensuring that people seeking asylum receive the protection they need; there is also a public interest in ensuring that any public service is cost-effective and of adequate ...

    Funded by: ESRC

    Lead research organisation: University of Brighton